GENERAL TERMS AND CONDITIONS OF CONTRACTING

Last updated: 12/20/2025

VALYRIOX S.L. (hereinafter, "VALYRIOX") and the user/client (hereinafter, the "Client") agree that these General Conditions govern the contracting and provision of the services offered through www.valyriox.com

1. Subject Matter of the Contract

These General Conditions govern the provision by VALYRIOX of brand protection services aimed at:

Identification, documentation, and monitoring of intimate or sexual content distributed without consent and/or sensitive content that database seriously affects the Client's privacy or reputation.

Processing requests for removal, blocking, limiting access, and/or de-indexing from third parties (platforms, websites, forums, social networks, and search engines).

Escalation when appropriate to technical intermediaries (for example: hosting providers, CDNs, registrars, or other providers related to hosting/publishing), within the available channels.

2. Acceptance of the Conditions

Contracting any of the plans (Essential, Advanced, or Elite) and/or payment for the service implies the Client's express acceptance of these General Conditions, as well as the Legal Notice and the Privacy and Cookies Policy available on the Website.

3. Definitions

Sensitive content: content that seriously affects the privacy/reputation of the Client, including, in particular, intimate/sexual content distributed without consent.

Third parties: platforms, social networks, websites, forums, hosting/CDN providers, registrars, search engines, and other intermediaries.

4. Contractable plans and scope of the service

VALYRIOX offers the Essential, Advanced, and Elite plans (hereinafter, the "Plans"), published on the Website, where the characteristics and operational limits of each Plan are detailed (for example: scope of representations, number of URLs or cases, priorities, contact channels, response times, and other deliverables).

The service provided will be the one corresponding to the contracted Plan in force at the time of contracting.

5. Services included (according to Plan)

Depending on the contracted Plan, VALYRIOX may perform:

5.1 Identification and documentation

Identification of URLs or locations of the content based on the information provided by the Client.

Documentation of the content (for example, screenshots/URL/date) to support requests before third parties.

5.2 Representative action before third parties and escalation

Sending and monitoring requests for removal/blocking/limitation before platforms or websites.

Sending and monitoring de-indexing requests before search engines.

Escalation to hosting/CDN/registrars or other intermediaries when necessary and viable, in accordance with the Plan.

5.3 Weekly reports

As part of the service, VALYRIOX will send weekly reports to the Client indicating the status of the case, actions taken, progress, and next steps.

5.4 Representation Mandate and Completion By accepting these Conditions, the Client expresses their unequivocal will to grant a representation mandate in favor of VALYRIOX S.L. for the described protection measures. This mandate will be understood as formally completed and ratified through the signature of the specific "Representation Authorization" document that the Client will receive and sign digitally after completing the registration form.

6. Exclusions (what is NOT included unless specified in the Plan)

Unless expressly covered by the Plan, the following do not form part of the service:

general corporate reputation, PR, content generation for search engine positioning, review/news management,

legal actions (lawsuits, representation, trial preparation), except under specific contract,

removal of manifestly lawful content when it involves violating the rights of third parties.

7. Age of majority and zero tolerance for sexual content of minors

VALYRIOX's services are aimed exclusively at individuals over 18 years of age.

VALYRIOX will not accept or handle cases involving minors, nor cases with indications of sexual or intimate content with minors, and the Client undertakes not to send any material that involves or could involve minors in sexual or intimate contexts.

If VALYRIOX detects reasonable indications, it may immediately suspend the service.

8. Client's Obligations

The Client agrees to:

a) Provide true, complete, and current information (URLs, screenshots, context).
b) Be authorized to request the management (being the affected person or having sufficient authorization).
c) Sign and deliver reasonably necessary authorizations when appropriate.
d) Not perform actions that harm the representations without coordination (e.g., contradictory communications with platforms).
e) Maintain the confidentiality of VALYRIOX's internal know-how and methodologies.

9. Obligations of VALYRIOX

VALYRIOX agrees to:

a) Provide the service with diligence and professionalism.
b) Keep the Client informed according to the contracted Plan, including weekly reports when applicable.
c) Inform of relevant issues (third-party requirements, rejections, changes of criteria) and propose mitigation alternatives if applicable.
d) Act within the legal framework and the policies of third parties.

10. Price and payment method

Price: the one indicated in the selected Plan at the time of contracting.

Payment: monthly via card through Stripe or other means available on the Website.

In the event of non-payment or chargeback, VALYRIOX may suspend the service until regularized.

11. Duration, automatic renewal and cancellation

    
    11.1 Duration

The Plans have a monthly duration.

11.2 Automatic renewal

Unless otherwise expressly indicated on the Website, the subscription automatically renews at the end of each monthly period for a new monthly period, and will continue to be billed until the Client requests cancellation in accordance with section 11.3.

11.3 Request for cancellation by the Client (15 days)

The Client may request cancellation at any time, with effect at the end of the current monthly period, provided they communicate it at least 15 calendar days prior to the renewal date.

How to request cancellation: in writing to equipo@valyriox.com
(or the channel indicated on the Website), indicating the email with which the service was contracted.

If the request arrives outside the 15-day period, the cancellation may be applied to the following period, and the charge for the immediate period may still be made.

11.4 Cancellation/suspension by VALYRIOX

VALYRIOX may suspend or terminate the service if:

• There is a serious breach of these Conditions,

• There is a lack of authorization, indications of fraud, or abusive use,

• Prohibited situations are detected (e.g., indications of sexual content involving minors),

there is non-payment.

12. Refund policy, right of withdrawal, and services started

    
    12.1 General refund policy

As a general rule, once the contracted monthly period has started (for example, analysis, initiation of steps, communications with third parties, monitoring, and/or issuing reports), no refunds are made for the current period, unless law dictates otherwise or there is an error attributable to VALYRIOX.

Cancellation avoids future charges in accordance with section 11, but does not imply an automatic refund for the period already started.

12.2 Right of withdrawal (consumers)

If the Client contracts remotely (online), they may have the right to withdraw within 14 calendar days from the date of the contract, in accordance with applicable regulations.

If the Client requests that VALYRIOX begin performance during the withdrawal period and subsequently withdraws, VALYRIOX may charge the amount proportional to the service actually provided up to the time of withdrawal (for example, initial analysis, documentation, submissions to third parties, and monitoring carried out), where legally appropriate.

To exercise the right of withdrawal: the Client must communicate this unequivocally to equipo@valyriox.com

13. No guarantee of result and limitation of liability

The Client acknowledges that removal, blocking, or de-indexing ultimately depends on Third Parties and/or the applicable regulations. VALYRIOX does not guarantee a specific result or third-party response times.

VALYRIOX will not be liable when it is not possible to remove/de-index due to legal or technical reasons, third-party policies, or lack of effective control of the content.

The Client will be liable for claims arising from false information, lack of authorization, or abusive use of the service and will hold VALYRIOX harmless against third-party claims arising from such conduct.

14. Protection of personal data

VALYRIOX will process the personal data necessary to manage the contractual relationship and provide the service, with the primary legal basis being the performance of the contract.

Data may be communicated to:

appointed providers (for example, technology providers, signature and payment processors),

third parties necessary to process requests (platforms, search engines, hosting, etc.),

authorities if there is a legal obligation.

International transfers associated with certain providers/third parties may exist, with appropriate safeguards applied in accordance with the GDPR.

The Client can exercise their rights at privacy@valyriox.com
and find further information in the Privacy Policy.

15. Notifications

Relevant communications will be made in writing to the email addresses provided by the parties. The Client is responsible for keeping their email active and reviewing notifications.

16. Amendments

VALYRIOX may amend these General Conditions. For subscription Plans, any changes will be communicated through the usual channels. If the Client does not agree, they may request cancellation in accordance with section 11.

17. Applicable law and jurisdiction

These conditions are governed by Spanish law. Any dispute will be submitted to the Courts and Tribunals of Barcelona, unless applicable consumer protection regulations establish a different jurisdiction.