General Terms and Conditions of Business

General Terms and Conditions of Business

General Terms and Conditions of Business

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GENERAL TERMS AND CONDITIONS OF CONTRACTING

Last updated: 12/20/2025


VALYRIOX S.L. (hereinafter, “VALYRIOX”) and the user/client (hereinafter, the “Client”) agree that these General Terms and Conditions govern the contracting and provision of services offered through www.valyriox.com

  1. Purpose of the Contract

These General Terms and Conditions govern the provision by VALYRIOX of brand protection services aimed at:

Identification, documentation, and monitoring of intimate or sexual content disseminated without consent and/or sensitive content that severely affects the privacy or reputation of the Client.

Processing of requests for removal, blocking, restriction of access, and/or de-indexing before third parties (platforms, websites, forums, social networks, and search engines).

Escalation, where appropriate, to technical intermediaries (for example: hosting providers, CDNs, registrars, or other providers related to hosting/publication), within available channels.


  1. Acceptance of the Terms

Contracting any of the plans (Essential, Advanced, or Elite) and/or payment for the service implies the Client's express acceptance of these General Terms and Conditions, as well as the Legal Notice and the Privacy and Cookies Policy available on the Website.


  1. Definitions

Sensitive content: content that severely affects the privacy/reputation of the Client, including particularly intimate/sexual content disseminated without consent.

Third parties: platforms, social networks, websites, forums, hosting/CDN providers, registrars, search engines, and other intermediaries.


  1. Contractable Plans and Scope of Service

VALYRIOX offers the Essential, Advanced, and Elite plans (hereinafter, the “Plans”), published on the Website, detailing the operational features and limits of each Plan (for example: scope of management, number of URLs or cases, priorities, contact channels, response times, and other deliverables).

The service provided will be that corresponding to the Plan contracted and in effect at the time of contracting.


  1. Included Services (depending on Plan)

Depending on the contracted Plan, VALYRIOX may perform:


5.1 Identification and documentation

Identification of URLs or locations of content based on the information provided by the Client.

Documentation of content (for example, screenshots/URL/date) to support requests before third parties.


5.2 Third-party management and escalation

Submission and follow-up of removal/blocking/restriction requests before platforms or websites.

Submission and follow-up of de-indexing requests before search engines.

Escalation to hosting/CDN/registrars or other intermediaries when necessary and viable, in accordance with the Plan.


5.3 Weekly reports

As part of the service, VALYRIOX will send the Client weekly reports indicating the status of the case, actions taken, progress, and next steps.


5.4 Representation Mandate and Completion By accepting these Terms, the Client expresses their unequivocal intention to grant a representation mandate in favor of VALYRIOX S.L. for the described protection procedures. This mandate shall be understood as formally completed and ratified upon signing the specific "Representation Authorization" document that the Client will receive and digitally sign after completing the registration form.


  1. Exclusions (what is NOT included unless specified in the Plan)

Unless expressly covered by the Plan, the service does not include:

general corporate reputation, PR, content generation for search positioning, reviews/news management,

legal actions (lawsuits, representation, procedural preparation), unless specifically contracted,

removal of manifestly lawful content when it involves infringing on third-party rights.


  1. Age of Majority and Zero Tolerance for Child Sexual Content

VALYRIOX services are addressed exclusively to persons over 18 years of age.

VALYRIOX will not accept or manage cases involving minors, or cases with indications of sexual or intimate content involving minors, and the Client agrees not to submit any material that involves or could involve minors in sexual or intimate contexts.

If VALYRIOX detects reasonable indications, it may immediately suspend the service.


  1. Client Obligations

The Client agrees to:

a) Provide truthful, complete, and up-to-date information (URLs, screenshots, context).
b) Be authorized to request the management (be the affected party or possess sufficient authorization).
c) Sign and deliver reasonably necessary authorizations where appropriate.
d) Not perform actions that prejudice proceedings without coordination (e.g., contradictory communications with platforms).
e) Maintain the confidentiality of VALYRIOX's know-how and internal methodologies.


  1. VALYRIOX Obligations

VALYRIOX agrees to:

a) Provide the service with diligence and professionalism.
b) Keep the Client informed according to the contracted Plan, including weekly reports where applicable.
c) Inform about relevant incidents (third-party requirements, rejections, changes in criteria) and propose mitigation alternatives where appropriate.
d) Act within the legal framework and third-party policies.


  1. Price and Payment Method

Price: as indicated in the selected Plan at the time of contracting.

Payment: monthly by card via Stripe or other methods available on the Website.

In the event of non-payment or chargeback, VALYRIOX may suspend the service until regularized.


  1. Duration, Automatic Renewal, and Cancellation


    11.1 Duration

Plans have a monthly duration.


11.2 Automatic renewal

Unless expressly stated on the Website, the subscription automatically renews at the end of each monthly period for a new monthly period, and billing will continue until the Client requests cancellation pursuant to Section 11.3.


11.3 Cancellation request by the Client (15 days)

The Client may request cancellation at any time, effective at the end of the current monthly period, provided it is communicated at least 15 calendar days prior to the renewal date.

How to request cancellation: in writing to equipo@valyriox.com
(or the channel indicated on the Website), specifying the email address used to contract the service.


If the request arrives outside the 15-day period, cancellation may apply to the following period, and the charge for the immediate period may still be processed.


11.4 Cancellation/suspension by VALYRIOX

VALYRIOX may suspend or terminate the service if:

  • There is a material breach of these Conditions,

  • There is a lack of standing, indications of fraud, or abusive use,

  • Prohibited scenarios are detected (e.g., indications of child sexual content),

there is non-payment.


  1. Refund Policy, Right of Withdrawal, and Initiated Services


    12.1 General refund policy

As a general rule, once the contracted monthly period has commenced (for example, analysis, initiation of procedures, communications with third parties, monitoring, and/or issuance of reports), no refunds are made for the current period, unless the law provides otherwise or there is an error attributable to VALYRIOX.


Cancellation prevents future charges pursuant to Section 11, but does not entail an automatic refund of the period already initiated.


12.2 Right of withdrawal (consumers)

If the Client contracts remotely (online), they may have the right to withdraw within a period of 14 calendar days from contracting, in accordance with applicable regulations.


If the Client requests VALYRIOX to begin performance during the withdrawal period and subsequently withdraws, VALYRIOX may charge the amount proportional to the service actually rendered up to the moment of withdrawal (for example, initial analysis, documentation, submissions to third parties, and monitoring carried out), where legally appropriate.


To exercise the right of withdrawal: the Client must communicate it unequivocally to equipo@valyriox.com


  1. No Guarantee of Results and Limitation of Liability

The Client acknowledges that removal, blocking, or de-indexing ultimately depends on Third Parties and/or applicable regulations. VALYRIOX does not guarantee a specific result or third-party timeframes.

VALYRIOX shall not be held liable when it is not possible to remove/de-index due to legal or technical reasons, third-party policies, or lack of effective control over the content.


The Client will be responsible for claims arising from false information, lack of standing, or abusive use of the service and shall hold VALYRIOX harmless against third-party claims arising from such conduct.


  1. Personal Data Protection

VALYRIOX will process the personal data necessary to manage the contractual relationship and provide the service, with the primary legal basis being the performance of the contract.


Data may be communicated to:

data processor providers (for example, technology, signature, and payment providers),

third parties necessary to process requests (platforms, search engines, hosting, etc.),

authorities if there is a legal obligation.

International transfers associated with certain providers/third parties may occur, applying appropriate safeguards pursuant to the GDPR.


The Client may exercise their rights at privacy@valyriox.com
and find further information in the Privacy Policy.


  1. Notices

Relevant communications will be made in writing to the email addresses provided by the parties. The Client is responsible for keeping their email operational and reviewing notices.


  1. Amendments

VALYRIOX may amend these General Terms and Conditions. For subscription Plans, any changes will be communicated through standard channels. If the Client does not agree, they may request cancellation pursuant to Section 11.


  1. Applicable Law and Jurisdiction

These conditions are governed by Spanish law. Any dispute shall be submitted to the Courts and Tribunals of Barcelona, unless applicable consumer regulations establish a different jurisdiction.



Last updated: 12/20/2025


VALYRIOX S.L. (hereinafter, “VALYRIOX”) and the user/client (hereinafter, the “Client”) agree that these General Conditions govern the contracting and provision of the services offered through www.valyriox.com

  1. Object of the Contract

These General Conditions regulate the provision by VALYRIOX of brand protection services oriented to:

Identification, documentation, and monitoring of intimate or sexual content disseminated without consent and/or sensitive content that seriously affects the privacy or reputation of the Client.

Processing of removal, blocking, access limitation, and/or de-indexing requests before third parties (platforms, websites, forums, social networks, and search engines).

Escalation when appropriate to technical intermediaries (for example: hosting providers, CDN, registrars, or other providers related to hosting/publication), within the available channels.


  1. Acceptance of the Conditions

The contracting of any of the plans (Essential, Advanced, or Elite) and/or the payment for the service implies the Client's express acceptance of these General Conditions, as well as the Legal Notice and the Privacy and Cookies Policy available on the Website.


  1. Definitions

Sensitive content: content that seriously affects the privacy/reputation of the Client, specifically including intimate/sexual content disseminated without consent.

Third parties: platforms, social networks, websites, forums, hosting/CDN providers, registrars, search engines, and other intermediaries.


  1. Contractable plans and scope of service

VALYRIOX offers the Essential, Advanced, and Elite plans (hereinafter, the “Plans”), published on the Website, where the features and operating limits of each Plan are detailed (for example: scope of efforts, number of URLs or cases, priorities, contact channels, response times, and other deliverables).

The service provided will be the one corresponding to the contracted Plan in force at the time of contracting.


  1. Included services (according to Plan)

According to the contracted Plan, VALYRIOX may perform:


5.1 Identification and documentation

Identification of URLs or locations of the content based on the information provided by the Client.

Documentation of the content (for example, screenshots/URL/date) to support requests before third parties.


5.2 Management before third parties and escalation

Sending and monitoring of removal/blocking/limitation requests before platforms or websites.

Sending and monitoring of de-indexing requests before search engines.

Escalation to hosting/CDN/registrars or other intermediaries when necessary and viable, in accordance with the Plan.


5.3 Weekly reports

As part of the service, VALYRIOX will send weekly reports to the Client indicating the status of the case, actions taken, progress, and next steps.


5.4 Representation Mandate and Perfection By accepting these Conditions, the Client expresses their unequivocal desire to grant a representation mandate in favor of VALYRIOX S.L. for the described protection procedures. This mandate shall be deemed formally perfected and ratified upon signature of the specific "Representation Authorization" document that the Client will receive and sign digitally after completing the registration form.


  1. Exclusions (what is NOT included unless specified in the Plan)

Unless the Plan expressly covers it, the following are not part of the service:

general corporate reputation, PR, content generation for positioning, management of reviews/news,

legal actions (lawsuit, representation, procedural preparation), unless specifically contracted,

removal of clearly lawful content when it involves violating the rights of third parties.


  1. Age of majority and zero tolerance for youth sexual content

The services of VALYRIOX are directed exclusively to persons over 18 years of age.

VALYRIOX will not accept or handle cases involving minors, nor cases with indications of sexual or intimate content with minors, and the Client undertakes not to send any material that involves or could involve minors in sexual or intimate contexts.

If VALYRIOX detects reasonable indications, it may immediately suspend the service.


  1. Client Obligations

The Client agrees to:

a) Provide accurate, complete, and current information (URLs, screenshots, context).
b) Be authorized to request the management (being the affected person or having sufficient authorization).
c) Sign and deliver reasonably necessary authorizations when appropriate.
d) Not perform actions that disadvantage the actions without coordination (e.g., contradictory communications with platforms).
e) Maintain the confidentiality of VALYRIOX's internal know-how and methodologies.


  1. Obligations of VALYRIOX

VALYRIOX agrees to:

a) Provide the service with diligence and professionalism.
b) Keep the Client informed according to the contracted Plan, including weekly reports when applicable.
c) Inform of relevant incidents (third-party requirements, rejections, updates in criteria) and propose mitigation alternatives if applicable.
d) Act within the legal framework and current policies of third parties.


  1. Price and method of payment

Price: the one indicated in the selected Plan at the time of contracting.

Payment: monthly by card through Stripe or other means available on the Website.

In case of non-payment or chargeback, VALYRIOX may suspend the service until formalization.


  1. Duration, automatic renewal and cancellation


    11.1 Duration

The Plans have a monthly duration.


11.2 Automatic renewal

Unless expressly indicated on the Website, the subscription is automatically renewed at the end of each monthly period for a new monthly period, and will continue to be billed until the Client requests cancellation in accordance with point 11.3.


11.3 Cancellation request by the Client (15 days)

The Client may request cancellation at any time, effective at the end of the current monthly period, provided that it is communicated with at least 15 calendar days' notice prior to the renewal date.

How to request cancellation: in writing to equipo@valyriox.com
(or the channel indicated on the Website), indicating the email with which the service was contracted.


If the request arrives outside the 15-day period, the cancellation may apply to the subsequent period, and the charge for the immediate period may still be carried out.


11.4 Cancellation/suspension by VALYRIOX

VALYRIOX may suspend or terminate the service if:

  • There is a serious breach of these Conditions,

  • There is a lack of legitimacy, indications of fraud, or abusive use,

  • Prohibited cases are detected (e.g., indications of sexual content involving minors),

there is a non-payment.


  1. Refund policy, withdrawal and initiated services


    12.1 General refund policy

As a general rule, once the contracted monthly period has started (for example, analysis, start of procedures, communications with third parties, monitoring and/or issuance of reports), no refunds are made for the current period, unless the law establishes otherwise or there is an error attributable to VALYRIOX.


Cancellation avoids future charges under point 11, but does not imply an automatic refund of the period already started.


12.2 Right of withdrawal (consumers)

If the Client contracts remotely (online), they may have the right to withdraw within a period of 14 calendar days from contracting, in accordance with the applicable regulations.


If the Client requests that VALYRIOX begin the provision during the withdrawal period and subsequently withdraws, VALYRIOX may charge the amount proportional to the service actually provided up to the moment of withdrawal (for example, initial analysis, documentation, submissions to third parties, and monitoring carried out), when legally appropriate.


To exercise the withdrawal: the Client must communicate it unequivocally to equipo@valyriox.com


  1. No guarantee of outcome and limitation of liability

The Client recognizes that the removal, blocking, or de-indexing ultimately depends on Third Parties and/or the applicable regulations. VALYRIOX does not guarantee a specific result or third-party deadlines.

VALYRIOX will not be responsible when it is not possible to remove/de-index due to legal or technical reasons, due to policies of the third party or due to lack of effective control of the content.


The Client will be responsible for claims derived from false information, lack of legitimacy, or abusive use of the service and will hold VALYRIOX harmless against third-party claims derived from such conduct.


  1. Protection of personal data

VALYRIOX will process the personal data necessary to manage the contractual relationship and provide the service, with the primary legal basis being the execution of the contract.


The data may be communicated to:

mandated suppliers (for example, technology providers, signature and payments),

third parties necessary to process requests (platforms, search engines, hosting, etc.),

authorities if there is a legal obligation.

There may be international transfers associated with certain suppliers/third parties, applying the appropriate safeguards in accordance with the GDPR.


The Client can exercise rights at privacy@valyriox.com
and expand information in the Privacy Policy.


  1. Notifications

Relevant communications will be made in writing to the email addresses provided by the parties. The Client is responsible for keeping their email operational and checking notifications.


  1. Modifications

VALYRIOX may modify these General Conditions. For subscription Plans, any changes will be communicated by the usual means. If the Client does not agree, they may request cancellation in accordance with point 11.


  1. Applicable law and jurisdiction

These conditions are governed by Spanish law. Any conflict will be submitted to the Courts and Tribunals of Barcelona, unless the applicable regulations in consumer matters establish a different jurisdiction.